As others have posted, this counterfeiting needs to be controlled. It really appears that if you order a designer bag from a major retailers website you are putting yourself at risk for receiving a fake. They let this incident drag on for way too long and would not admit they have any problems on their end. UPDATE: After nearly 3 months of my Saks ordeal, I am very relieved to tell you they are now crediting my account for the incorrect (and fake) BV they shipped me. If you're selling luxury brands you have the accountability to ensure that this would NEVER happen once is too frequent. However I think either a letter to the CEO of Neiman Marcus Group or a tip to a Consumer beat reporter might bump their quality control a few notches so that this economy does not get the better of them as well. It's understandable why the manager would never want to publicly acknowledge the authenticity issue they likely never will and will likely get rid of the item immediately. This being said, I wonder how many oblivious consumers there are out there who shelled out more than $2,000 at Bergdorf for an authentic Veneta (or other bag) and are currently donning on their arm a fake. It's an outrage, and while it is a relief that you are knowledgeable enough to notice the difference, we're a bunch of BV enthusiasts and I'm certain a minority of the BV-purchasing consumer population. However, the idea is to embarrass them so badly that they make the proper investments into their staff so that the right protocol is taken (I don't care, whether it be on the sales floor or the online warehouse staff it's not like the QA should vary).
The point is really not so much to spite BG I love the department store and have only received the best customer service. A consumer markets reporter would probably love to know about such a story and print it - in the New York Times perhaps or the Daily News. I think that someone should write about this.